Return and Refund
Product Inspection & Issue Reporting
Upon delivery, please examine your items. If you find any defects, damages, or discrepancies, reach out to us promptly so we can address and rectify the matter swiftly.
Non-Returnable Items
We are unable to accept returns for:
- Perishable goods like food, flowers, or plants
- Customized products including special orders or personalized items
- Personal care merchandise such as beauty products
- Hazardous materials, flammable liquids, or gases
If you have any questions or specific concerns about your item, please contact us for assistance.
Sale Items & Gift Cards
Please note that sale items and gift cards are final sale and not eligible for returns.
Exchanges
To exchange an item, please return the original purchase. Once we acknowledge the return, you may proceed to place a new order for the desired product.
Refunds
After we receive and inspect your returned item, we will inform you about the status of your refund. If the refund is authorized, it will be processed to your initial payment method within 10 business days. Keep in mind that your financial institution may require additional time to finalize the refund.
Should you not receive your refund after 15 business days from approval, please get in touch with us for further assistance.
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